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Customer Support
Ticket Refund policy
All sales are final and refunds are only allowed in limited circumstances:
If an event is canceled, no action is required to obtain a refund; we will issue a refund to the original method of payment used at the time of purchase.
If an event is postponed, rescheduled, or moved, your tickets are still valid for the new date and no further action is required. Emails will be sent to ticket holders notifying them of any available refund options for the event.
Tickets are non-refundable but can be transferred to another person. If you are unable to attend, provide the name of the person who will be replacing you 24 hrs before the class.
How long does it take to get my refund?
Timing may vary. We will process your refund to the original method of payment used at the time of purchase and it usually takes from 5-7 business days.
What if my event has not been canceled, postponed or re scheduled?
All sales are final and refunds are only allowed in limited circumstances (for instance, when an event is canceled—or where an event is postponed, rescheduled, or moved, and the Event Organizer has approved refunds for that event).
Only in a few circumstances, we are allowed to rebook using the ticket already purchased.
FAQ
What services are included?
All our packages include the following:
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Complimentary paper goods (white standard plastic forks and plates, cocktail napkins)
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Parmesan, oregano, and pepper flake shakers
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Tables for food service, white tables for food topping station
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Wood stands for buffet-style service (must be requested prior)
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One pizzaiolo and one server.
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One hour and a half of setup time prior to service
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Thirty minutes of breakdown after service, including basic cleanup of the service area and removal of trash from the service area.
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Portable ovens.
The food that is included will depend on the service you select. Our basic package, ‘Pizzas’, includes only pizzas, as stated. You can choose to serve buffet style (as many slices as they can eat) or one individual pizza per guest ($3/guest upcharge).
Anything else that is not listed above (such as trash removal services, cake-cutting services, bussing tables, table or family-style service, drinks, decorations, or other menu items) will be quoted separately.
Which pizza will be serve at my event?
You will pick five (4) pizzas from our menu, and we will serve those pizzas at your event.
We want to serve your party promptly; for this reason, we DO NOT work with customized pizza service where every guest can build their own pizza.
I want something different that is not on the menu. Can you do it for me?
We might be able to work on a customized menu item if you notify us about it at least two weeks before your event. However, we will have to review if this is something we will feel comfortable doing and if it will fit the standards of our company.
Customized menu items will be quoted separately.
Guest with special diets. What can you offer?
Find below some considerations about the most requested dietary restrictions (vegan, vegetarian, Gluten Free, Lactose intolerant, and various allergies):
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Our dough does not contain any animal products or nuts in it.
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Our pizza sauce does not contain onions, garlic, or any kind of oil or sugar.
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We offer Vegan cheese (extra charge) or cheeseless pizzas for vegan guests.
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We offer Gluten free friendly pies for an extra charge. We will need to know how many pies you will need and will quote them separately.
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IMPORTANT: we cook the pies in the same oven that we cook our regular pizzas, therefore, cross-contamination might be possible.
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We offer a variety of vegetarian and vegan pizzas on our menu.
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Kosher and Halal meats are available and quoted separately.
Do you offer any discounts for kids?
Yes, we offer 25% discount for kids between the age of 3-12 years old.
Kids discount will only be applicable if:
1. The party does not fall below the minimum rate when the discount is applied
2. All the food will be served buffet style.
Rescheduling and cancelation policy
Please note that we receive multiple inquiries within the week. When we commit to your date, we are also rejecting another potential customer interested in the same date.
As we commit, we also need you to commit to the reservation of your party.
Rescheduling the date is available if notice is given at least four (4) weeks before the event. The rescheduling fee is 20%.
The secured deposit is non-reimbursable in case of cancellations.
Cancellations made less than two (2) weeks’ notice prior to the event are not eligible for any reimbursement or rescheduling.
be refundable.
We can accommodate guest count additions between 7-3 days in advance (at no cost), depending on the services that are required for the party. Please be sure to ask which will be the specific deadline for your event.
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What is your standar service time
Our pizzas cook fast. Every pizza takes 90 seconds or less. We have the capacity of serving up to 50 pizzas per hour in our small ovens.
Our maximum service time is 3 hours (all units).
Gas tabletop units:
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Up to 50 guests: 1.5 hours of service
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50 – 100 guests: 2 hours of service.
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100 – 150 guests: 2.5 hours of service
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150 or more guests: 3 hours of service.
With how much time in advance should I book?
To ensure availability and a seamless experience, we highly recommend booking your event at least a month in advance. This allows us to properly plan and prepare all necessary ingredients, equipment, and logistics for your pizza experience.
For last-minute bookings, a late booking fee will apply as follows:
This fee helps cover the additional costs and adjustments required to accommodate your request on short notice. Secure your preferred date by booking early!
